Our previous method for “tickets” was hallway conversations, emails, etc. Not very effective. We looked at other systems but could not find one that had the flexibility and features that Cool Solutions does. One of the greatest things about Cool Solutions is that we can talk to to Tim directly. Things that we would like to see added are reviewed by him and his team are implemented – for example, something as simple as make the work order email link to the actual site. Two days after requesting the feature, it was there! Tim is a true man of God and honors his business and customers in a Christ like manner. We have seen a tremendous return on our investment with this solution. Preventive maintenance (air filters, soda lines, grease trap) and routine reoccurring items (deep clean kitchen every 2 weeks, redistribute mulch on playground every month) are all automated and can immediately see all of the open tickets and work is emailed to those responsible. So much better and nicer! We upload invoices and quotes as documents and tag them to the equipment and work order. This way if someone wants to see all of the money spend on Roof Top Unit 9, they pull up the equipment and see all of the documents associated with it. Furthermore, we can track by vendor in the same way. This really helps and looking at equipment that is having reoccurring troubles.